Late deliveries, parcels stuck in transit, failed attempts, customs holds. Practical answers for Shopify merchants, from watching real shipments across real carriers.
A copy-paste prompt that turns your order export into a list of parcels that need chasing. Works properly under 50 a week — and here's exactly where it stops.
A parcel goes quiet for days and the customer is asking. What's actually happening, when it means something is wrong, and three messages you can send.
The tracking stops, the parcel keeps moving, and the two halves of the journey live under different numbers. How to spot it, and what to ask the carrier for.
Nobody was in. In a fortnight the parcel is back in your stockroom at your expense — unless someone acts inside the window.
Customs delays are usually waiting on someone. Often it's the recipient, and nobody has told them.
How long is too long, how it differs by route, and when to open an enquiry rather than wait.
The same words mean different things at different carriers, and some describe a state rather than an event. A table of the ones we have verified on real parcels.
Delivery Radar watches every tracked shipment your store sends and surfaces only the ones that need you.
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