These terms govern your use of Delivery Radar ("the App"), provided by Ionut Ciobanu, trading as Cix, Liverpool, United Kingdom ("we", "us").
By installing or using the App you agree to these terms. If you do not agree, do not install the App.
Last updated: 23 July 2026
A merchant shipping dozens or hundreds of parcels a month cannot realistically open every tracking page and judge, one by one, which parcels are progressing normally and which have quietly stopped. Carriers publish that information in inconsistent formats, at irregular intervals, and with wording that varies from one carrier to the next.
The purpose of Delivery Radar is to absorb that noise on your behalf. It collects carrier tracking data for the shipments created in your store, applies time-based rules to it, and separates the shipments that appear to be moving normally from the small number that appear to need attention — presenting the latter with the reason, a suggested next step, and a draft message you may send to your customer.
In other words, the App is a triage and prioritisation aid. Its value is the time it saves you and the attention it directs to the right parcels. It is not a guarantee that every problem will be detected, that every flagged shipment is genuinely in trouble, or that any particular parcel will arrive.
The App does not ship, handle, insure or control parcels, does not communicate with your customers on your behalf, and does not replace your own judgement or the carrier's own records.
You agree to:
You must not resell, sublicense, reverse-engineer, or attempt to extract the App's underlying data or logic, use it to build a competing service, or use it in a way that overloads or disrupts our infrastructure or that of our providers.
The App depends on data produced by carriers and delivered through a third-party tracking provider. That data is frequently incomplete, delayed, inconsistent between carriers, or simply wrong. In addition, the App's assessments are based on time thresholds and heuristics that cannot account for every real-world circumstance.
Accordingly:
We aim to keep the App available and monitoring continuously, but we do not guarantee uninterrupted service. Availability depends on Shopify, our hosting provider, our tracking provider and the carriers themselves. We may suspend the service for maintenance, and we may modify or discontinue features.
The App is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the fullest extent permitted by law.
To the fullest extent permitted by law:
You agree to indemnify us against claims, damages and reasonable costs arising from your use of the App in breach of these terms or of applicable law, including claims by your customers relating to messages you sent them.
The App, including its rules engine, message library, interface and branding, remains our property. Installing the App grants you a limited, non-exclusive, non-transferable right to use it for your own Shopify store(s) for as long as your subscription is active. Your store data remains yours.
You may terminate at any time by uninstalling the App. We may suspend or terminate your access if you breach these terms, if required by Shopify or by law, or if your use presents a security or stability risk. On termination, your data is deleted as described in the Privacy Policy.
We may update these terms. Material changes will be announced in the App or by email before they take effect. Continuing to use the App after that date constitutes acceptance.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you locally.
Ionut Ciobanu, trading as Cix Liverpool, United Kingdom Email: support@deliveryradar.co.uk