Most parcels arrive fine. Delivery Radar watches all of them and surfaces only the ones that are stuck, refused, held at customs or heading back to you — with the reason and what to do next.
Free plan available · Set up in minutes · Cancel anytime
Install it, and Delivery Radar starts watching every shipment your store creates. No tracking pages to build, no customer-facing setup.
For each shipment, Delivery Radar collects the carrier's scan history and watches how the parcel moves.
Stalled, never scanned, refused, held at customs, returned, failed attempt — each one surfaces with a plain-English reason.
Get the recommended next step and a ready customer message to copy or send by SMS, WhatsApp or email.
Each one is detected differently, and each one needs a different response. The app tells you which is which.
The carrier issued a label but never picked the parcel up.
Recommended: check the parcel physically left your premises before chasing the carrier.
No physical scan for far longer than the route should take.
Recommended: open a carrier enquiry with the tracking number, and tell the customer before they ask.
The courier tried and couldn't complete the delivery.
Recommended: confirm the best delivery day with the customer, or point them to a pickup location.
Clearance is waiting on paperwork, duties, or a decision.
Recommended: find out what is required — often the recipient must act, and nobody has told them.
The recipient turned the parcel away, so it is heading back to you.
Recommended: reach the customer before the parcel starts its journey back to you.
The parcel is on its way back, and the customer usually has no idea.
Recommended: decide now whether to reship or refund, and say so before they chase you.
The carrier has confirmed it. This parcel is not arriving.
Recommended: start the claim and resolve it with the customer the same day.
Marked out for delivery, then nothing — for days.
Recommended: ask the carrier to confirm the parcel is still on a van, not sitting in a depot.
Screens from a live store. Shipment details shown are demo data.
These are the actual messages the app prepares — pick a problem and a language to see one. You review it and send it yourself.
Tracking apps are built for your customers. This one is built for you.
| A typical tracking app | Delivery Radar |
|---|---|
| Built for the shopper | Built for the merchant |
| Shows every shipment | Surfaces only what needs attention |
| Reports the carrier status | Explains why it matters |
| Leaves you to decide what to do | Recommends the next step |
| Branded pages, notifications, upsells | One inbox, no configuration |
| Messages customers automatically | Prepares the message, you send it |
Already have a tracking page? Keep it. This does a different job.
Better to know now than after installing.
Every plan includes the full Delivery Radar. Plans differ only by the number of shipments monitored each month.
Shipping more than 800 parcels a month? Talk to us about a Scale plan.
No overage fees. No per-parcel charges. Cancel anytime.
The app requests read_orders and read_fulfillments. Nothing else, and no write access at all — it cannot change your orders, products or settings. You can verify this on the install screen.
Only tracking numbers and carrier codes go to our tracking provider. Names, addresses, phone numbers and emails never do.
Recipient personal data is deleted 30 days after delivery. Dismissed shipments go after 60. All store data is deleted when you uninstall.
Subscriptions run through Shopify Billing. We never see or store card details, and there are no charges outside your Shopify invoice.
Shopify's mandatory privacy webhooks are implemented, so data requests and deletions are actioned automatically.
Nothing is sold, shared for advertising, or used to train models. It exists to run the app for you, and nothing else.
Let Delivery Radar watch your shipments and tell you only when something needs you.
Get it on the Shopify App StoreA Scale plan, a question, or something that isn't working — write and we'll reply.
Or email support@deliveryradar.co.uk
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